Privacy Policy

 

 

This privacy policy describes the personal data collected or processed when you use Raw Smoothie Co.’s websites (“Sites”) and mobile applications (“Apps”). It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data, and how you can contact us.

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Who is Responsible for the Processing of Your Personal Data?

813 Incorporated (referred to as "Raw Smoothie Co.", “our”, "we" or “us” in this privacy policy)

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WHAT Personal Data Do We Collect and WHEN?

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, or use our Sites or Apps. 

This personal data includes your:

• • contact details including name, email, telephone number and shipping, billing address;

  • login and account information, including screen name, password and unique user ID;

  • personal details including gender, hometown, date of birth and purchase history;

  • payment or credit card information;

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When interacting with our Sites and Apps, certain data is automatically collected from your device or web browser.  This data includes:

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  • Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

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WHY and HOW Do We Use Your Personal Data?

We use your personal data in the following ways:

 

To Provide the Features of the Sites, Apps, and Services You Request 

When you use our Sites and Apps, we will use your personal data to provide the requested product or service.  For example, if you make a purchase on Rawsmoothieco.com, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question. 

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To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

If you are an existing customer of Raw Smoothie Co. (for example, if you have placed an order with us), we may use the contact details you provided to send you marketing communications about similar Raw Smoothie Co. products or services, where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information.

 

We may use the information that you provide to us as well as information from other Raw Smoothie Co. products or services - such as your use of Raw Smoothie Co.’s Sites and Apps, your visits to or purchases made in Raw Smoothie Co. stores, your participation in Raw Smoothie Co. events and contests (possibly through other Raw Smoothie Co. affiliates) - to personalize communications and advertisements regarding our products and services that may be of interest to you.  For registered users, this may include data collected from your interactions with our Sites and our Apps that are associated with your account across devices.

 

To Operate, Improve and Maintain our Business, Products and Services 

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites and Apps. 

To Protect Our or Others' Rights, Property or Safety 

We may also use personal data about how you use our Sites and Apps to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests or applicable law. 

For General Research and Analysis Purposes 

We use data about how our visitors use our Sites, Apps and services to understand customer behavior or preferences.  For example, we may use information about how visitors to rawsmoothieco.com search for and find products to better understand the best ways to organize and present product offerings in our storefront. 

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SHARING of Your Personal Data

Raw Smoothie Co’s Sharing

Raw Smoothie Co. shares your personal data with:

• • Raw Smoothie Co. entities for the purposes and under the conditions outlined above 

• • Third party service providers processing personal data on Raw Smoothie Co.’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, advertising, analytics, manage brand and product promotions as well as administering certain services and features. 

• • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Sites and Apps or violations of our Sites’ and the Apps’ Terms of Use and our policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting). 

• • To any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

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PROTECTION and MANAGEMENT of your Personal Data

• • Encryption & Security: We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools in certain circumstances, to maintain the safety of your personal data. 

Despite our efforts, no website, mobile application, database or system is completely secure or “hacker proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse. 

• • Retention of your personal data: We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless otherwise required by law.  

• • Managing your personal data:  You may have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iii) deletion or restriction of your personal data in certain circumstances provided by applicable law. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time. If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us.  Contact details can be found in the “Question and Feedback” section below.  

• • Managing your content:  You can request removal of your posted User Generated Content on the Site or App, but please note that removal may not encompass all possible locations, for example, back-ups or sharing by other users initiated prior to removal. 

• • Managing your notifications: If you have a Raw Smoothie Co. account, you can opt-out of receiving Raw Smoothie Co.’s marketing communications by modifying the preferences in your account settings.  Alternatively, you can opt-out by following the opt-out or unsubscribe instructions in the message or by contacting us. Contact details are in the “Contact R.S.C.” section below.

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CHANGES to Our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Sites and Apps. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.

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QUESTIONS and Feedback

We welcome questions, comments, and concerns about our privacy policy and privacy practices.

If you wish to provide feedback or if you have questions or concerns, or wish to exercise your rights related to your personal data, please contact us at contact@rawsmoothieco.com. 

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If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.